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Showing posts from February, 2020

Filters on website

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Universal filters narrow results by common features such as price, colour, or popularity. However, you also need to include filters that vary by category. This could mean "Fit" or "waist height" under "Pants" when shopping for clothes, or "Happy Hours" or "Good for Dancing" under "Nightlife" while browsing restaurants. One rule of thumb to discover category-specific parameters: It's worth including everything in the product description. Filter offers highly detailed category related filters. This is especially useful when specifying a huge number of items. Category-specific filters also have the advantage that they are educational points for people with less experience Allow multiple selections Decisions may not be based on a single data point. Whether we know exactly what we want (we are interested in a restaurant that has outdoor tables, pets and vegetarian dishes) or we know only what we do not want (we are n...

How to make FAQ?

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You already know about Frequently Asked Questions pages, commonly referred to as FAQ pages. If not then you can read previous article here . Many businesses get the same questions over and over and then decide to make life easier for department of customer support. Before start FAQ page you should think and find out what questions your customers are really asking. Many great FAQ pages are useful because their questions are well grouped and organized. Similar questions should be grouped and writted in using your customers language.  You can group FAQ like this: Sort your questions by audience type: for example, for beginners-advanced, new visitor-permanent customer, user-partnership. List the questions alphabetically. Group your FAQs by question type, and give each group a heading. Adding search on FAQ webpage can make life easier for customers too and you also can collect statistics. Overloaded FAQ page with too many questions, you will overwhelm your read...